FAQ

Evidence Network is one of the largest distributors and wholesale sellers of security system equipment in the Baltic region, as well as a training and consulting center.

Our specialization is:

> Video surveillance systems;
> Access control systems;
> Fire safety systems;
> Security systems;
> Voice alarm systems;
> Integrated security systems;
> Intercoms;
> Cables, boxes, tubes, pencil cases, and accessories;
> Batteries and power supplies;
> Turnstiles;
> Body temperature measurement solutions.

Our address in Latvia:
Latgales 227, Riga, Latvia, LV-1019
Phone: +371 678-126-88
Fax: +371 678-121-07
E-mail: info@evidence.lv 

Our address in Lithuania:
Mindaugo 23-118, Vilnius, Lithuania
Phone: +370 698-41-666
E-mail: info@e-vidence.lt 

Our address in Estonia:
Võrse 22, 13418 TALLINN, Estonia
Phone: +372 6519 188
E-mail: info@evidence.ee

Mon-Fri from 8:30 to 17:30

Our products can be purchased by companies or private persons.

As we are a B2B (business to business) oriented company, the only payment method that we support is bank transfer. Our company does not sell equipment for cash, contactless payment cards, or similar payment methods.

Yes. Our customers receive the guarantee specified by the manufacturer of the goods, as well as the guarantee specified in the regulatory enactments of the Republic of Latvia for the purchased goods. The warranty period is calculated from the date of the transaction specified in the justification document.

1. On our website in the "personal office" and entering the serial number of the device.
2. By sending an electronic request to support@evidence.lv, indicating the model of the device, as well as the serial number.

Specialists of our company can perform diagnostics of your non-working equipment and preparation of repair estimates, as well as qualified repairs. If necessary, the parts required for repair are requested from the manufacturer for repair work.

Goods that:
1. Not purchased from Evidence Network Ltd.
2. No contract for repair of goods has been concluded.

Standard repairs take 5 to 10 days. Repairs are performed in our repair shop. In cases when the equipment to be repaired is sent to the manufacturer, the return period is agreed with the customer separately.

Yes. Equipment repaired in our company is guaranteed for the work performed and replaced parts, which is 6 (six) months from the date of issue of the equipment to the customer.

No. All repairs are performed in the office and repair shop of Evidence Network Ltd, using professional equipment for inspection and repair, as well as using spare parts and / or components specified by the manufacturer.

1. We encourage you to use our Ticket system to register questions and problems in a common register, which will allow us to collect and track the information submitted to expedite the process and to compare whether similar problems have previously been observed with other equipment and / or other customers.
2. Write to our technical support unified e-mail support@evidence.lv, which is available to all our specialists. You will be contacted by one of the technical support staff.

1. Indicate the machine model and serial number;
2. If possible, determine the version of the program (Firmware);
3. What other hardware works with this equipment?
4. Detailed description of the defect or problem (photo with screenshot, etc.).

Yes, by agreeing on the date, time and rules of the site visit. We are ready to provide help / training and consultations at the client’s site, as well as to configure and commission the security system!

Yes of course! During the implementation of the project, the client may have questions to which our specialists are ready to answer as accurately as possible, so that the end of the project would be a successful example of cooperation between you and our companies!

Of course! We invite and encourage you to contact Evidence Network Ltd at the very beginning of project development! Our sales specialists and technical support team are always ready to provide the necessary information and assistance, both in the project planning and project development stage, as well as in the final hardware configuration process.

Yes of course!
By coordinating the date and time, as well as defining the technical task and / or the required solution, our specialists will prepare a technical solution model and present it to you at Evidence Network Ltd office premises, or at your and / or your client’s premises.

Our specialists can provide technical support by visiting the client’s facilities, agreeing on dates, times and other conditions in advance.
Please note that this option should be positioned as HELP for our customers and not as a primary service.

1. The first thing that should be checked is the power supply of the camcorder.
2. Quality control of RJ-45 / BNC connectors and other connections.
3. If the network devices (eg switch, router) have not "hung", they must be restarted.
4. Restart the camcorder by unplugging it from the power source for a few seconds.
5. Set the camcorder to the factory settings.
6. If the above steps have not solved the problem, please provide a detailed description of the problem, indicating the machine model, serial number, program version. Please send all the necessary information to support@evidence.lv or use the "Ticket" system of our website.
7. Follow the instructions received.

1. The first thing that should be checked is the power supply of the recording equipment;
2. Quality control of RJ-45 / BNC connectors and other connections;
3. Are the network devices (eg switch, router) not "hung"? It must be restarted;
4. Restart the video recorder by unplugging it from the power supply for a few seconds;
5. Set the video recorder to the factory settings;
6. If the above steps have not prevented the video recorder from malfunctioning, please provide a detailed description of the problem, including the device model, serial number, program version. Please send all the necessary information to help@evidence.lv or use the "Ticket" system of our website.
7. Next, follow the instructions we receive.

Successful hardware configuration requires the use of the appropriate version of software.
When configuring the hardware, please contact our technical support electronically at support@evidence.lv for detailed information, as well as access to the latest versions of the program.

Evidence Network Ltd is the official representative of the largest security system manufacturers in Latvia, and at the same time is authorized to provide training, coaching and certification for its customers. Our specialists have qualified as a coach.

Extensive work experience in the Latvian market, as well as completed training of security system manufacturers abroad for our certified staff, provides an opportunity to provide quality training for the following security systems:

1. BOSCH Plena, PAVIRO, PRAESENSA;
2. Dahua Technology;
3. ELDES;
4. Inner Range;
5. Schneider FX3NET, FDP;
6. Panasonic EBL;
7. Teletek-Electronics IRIS/SIMPO.

The participation fee depends on the number of participants, the system, the level of training. The training calculation is formed individually, taking into account the above-mentioned parameters.

Undoubtedly, the greatest value of Evidence Network Ltd is the success story of our customers, constantly expanding the portfolio of projects and objects, as well as educating professionals in seminars organized by our partners, consultations with our sales specialists, as well as training academies.
After completing the training course and passing the exam, you will receive a certificate issued by the manufacturer of the security system!

Evidence Network Ltd is a representative of the leading security system manufacturers, so the most up-to-date and up-to-date information about market trends and prospects comes into our hands directly from the manufacturers. In turn, we strive to inform our customers about the news accordingly.

In the current context of limiting the spread of COVID-19, our team is able to organize OnLine training broadcasts.